FAQ Page
Since you are a small team, how can you handle a comprehensive project scope (Branding, Web, and Content)?
Strategic Agility. Our lean structure is a significant advantage. It ensures zero middle management, fostering direct communication and singular accountability from concept to code. We handle scope not by volume, but by strategic focus, allowing us to be more agile and dedicated than larger agencies. Your project is our primary focus.
Your services sound comprehensive. How do you ensure the price reflects a strong Return on Investment (ROI)?
Metric-Driven Value. We don't bill hours; we deliver measurable impact. Our strategic process is designed to result in tangible gains—whether that is increased conversion rates, improved brand trust, or technical performance. We view our fee as an investment in your measurable growth.
If you build a custom website for us, who owns the code and the intellectual property?
Complete Ownership. All intellectual property, including the final design files, assets, and 100% of the custom code, is legally transferred to you upon project completion. Our job is to build your platform; you retain full control and ownership for future scalability.
What does your "Core Brand Identity" process look like? Is it just a logo refresh?
Identity Architecture. Our process is a deep dive into your market signal and long-term vision. It moves beyond a simple logo to establish a comprehensive Style Guide, Tone of Voice, and Visual System—a blueprint that strategically guides all future growth and communication. We re-architect your presence, we don't just redraw it.
How will we track progress, and how often can we expect direct communication?
Transparent Tracking. We utilize a dedicated, shared project management platform (e.g., Asana/Trello) for real-time tracking of milestones. You will receive direct, dedicated communication with one of the founders, guaranteeing immediate clarity and rapid decision-making throughout the entire partnership.
Will the final project cost remain fixed, or should we anticipate scope creep and hidden fees?
Transparent Pricing. Our pricing model is based on a clearly defined project scope and deliverables, provided upfront. We operate on a fixed-bid basis for defined milestones. Any required changes that alter the project scope are clearly documented and approved by you before any additional work commences, ensuring no unexpected financial data.
What final deliverables can we expect, particularly for the brand identity and web development?
Comprehensive Assets. For branding, you receive the full Style Guide, all logo files (vector/source files), and typography specifications. For web, you receive the production-ready code, a complete Content Management System (CMS) handover, and training—you are fully equipped to manage the asset we build.
We need a solution that won't become outdated quickly. How do you guarantee long-term relevance?
Future-Proof Architecture. We don't build temporary fixes. Our designs prioritize adaptability and scalability, and our code is written using industry best practices and modern frameworks. We engineer a solution designed to scale with your growth, not limit it.
What kind of support do you offer once the website or branding project is officially launched?
Post-Launch Guarantee. We offer a guaranteed launch window of support to address any unforeseen technical issues. Following this, we can discuss a flexible, retainer-based Partnership Maintenance plan, ensuring your digital architecture remains high-performing and secure long-term.
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